SERVICES & FEES
The process of researching and putting together a customized, bespoke proposal that matches your travel desires takes time. On average, we spend 25 hours working on a trip from initial discussion through your arrival back home.
As an Independent Affiliate of Avenue Two, we are a top producer and preferred partner with the world’s best cruise lines, hotels and resorts, tour operators and destination management companies. Our contacts are, more often than not, the owners and chief executives of these companies and that means you have a voice all the way to the top.
Our services and fees are detailed below.
Please note: in most destinations we partner with hotels that run anywhere from $500-$1000+ per night per room. This means we generally work with budgets of $1,000 per day and up for full itinerary planning.
For full trip planning, we are currently only accepting new clients with travel budgets of $15,000 or higher.
+ HOTEL ONLY BOOKINGS
No fee - complimentary when client specifies which property and dates and wants to take advantage of Virtuoso or Wonder Travel Studio Preferred Partner amenities.
$100 per trip if there is research involved in finding you the perfect property. This covers up to 5 hotels in one location.
$50 late booking fee for all hotels requested within 7 days prior to departure.
Changes and cancellations: We understand that your plans can change, however due to the work that is put upfront to secure reservations and VIP notice prior to your travels, we reserve the right to charge a $50 fee per change or cancellation. Change and Cancellation penalty is waived on the first three occurrences annually.
+ CONCIERGE SERVICE
- $150 concierge fee per week of travel be added to any of the above for all additional details such as dining reservations, spa appointments, tee times, theater tickets, etc.
This fee is completely optional – if clients prefer to explore/make their own reservations for restaurants, theater tickets, and other optional components, it is not charged.
Our Trip Planning Fees cover the logistics of the trip, and includes land arrangements including hotels, trains, transfers, and scheduled activities. We are also happy to assist with simple restaurant reservations on-site at a resort or hotel where you are staying for no additional fee. For our concierge services, such as local restaurant reservations, extensive scheduling and suggestions of self-guided activities during your leisure time, theater tickets, and other concierge services such as setting up a special event, our rates begin at $150 per week of travel.
+ “A LA CARTE” TRIP COMPONENTS
*The best trip is a seamless one, where all pieces and parts smoothly flow together without any confusion. Because of this, we prefer to work on trips holistically, and not just assist with small “a la carte” pieces (such as a rental car or airport transfer only). From experience, we have learned that in planning the Custom Trip as a whole, we are able to step in if there are any issues, and ensure the experience is exceptional. This policy also enables us to focus and devote our attention to creating and perfecting your honeymoon, anniversary, getaway, family reunion, Christmas vacation, birthday blowout, and trip of a lifetime!
However, there are circumstances in which clients have already booked their accommodations but may need assistance with other components such as tours, restaurant and spa reservations, and other activities. Please inquire directly as we accept these on a case by case basis, and implement an activity management fee based on what is needed. *
+ CUSTOM TRAVEL PLANNING
As with most professional travel agencies we do charge Planning and Research Fees. We work on a consultative basis to design trips customized to every client, to ensure you make the most of your most precious asset: TIME.
The below is an outline of our fees for most trips, though they may be customized based on trip complexity, duration, and number of travelers.
- $350 for a trip that is 1-3 nights
- $500 for a trip that is 4-10 nights
- $750 for a trip that is 11-14 nights
Please note:
- Fees are based on 1-6 travelers in the same household. An additional $50/person/week thereafter.
- Proposal is for one overall trip proposal.
- Additional proposals for different destinations will be charged an additional planning fee of $200 per proposal.
- Villa bookings will be charged an additional fee of $300 to cover the additional time and resources required to navigate the challenges of vetting a luxury villa.
Last minute booking fee of 50% for trip requests within 30 days of travel or 90 days of holiday travel.
Our trip planning fee covers initial consultation and discussion of your trip dreams and expectations, time spent researching, developing, and revising a proposal to create the perfect customized itinerary, booking and managing all components, and support while traveling.
Please note: because it covers the initial consultation, research, and time spent on the proposal, this fee is non-refundable and will be charged regardless of whether a client books a trip with us. When, however, a client books a trip with us, this fee also covers management, booking, and travel support during the trip.
+ AIRLINE TICKETS
Wonder Travel Studio does not directly book or issue flights to/from your destination unless traveling in business class or above. In the ever changing world of air-travel it is simply not our area of expertise. However, we do provide flight suggestions and will you advise you on the best way to get to the region.
Should you wish to have booking assistance with your flight travel arrangements, Avenue Two’s expert air department will assist and provide support throughout your travel for the fees outlined below. If you’ve ever had a cancelled or missed flight, you understand how invaluable these services are!
AIR TICKETING FEES (booked in conjunction with a trip)
$50 per person – Domestic flights
$100 per person – International flights
$200 per person for award ticket with airline alliances (charged prior to air research and is non-refundable)
+ FESTIVE BOOKING FEES
Requests for travel between December 20 and January 4 are considered festive bookings and may incur a project initiation fee.
- For requests received between Jan 1 and July 1, the fee is $100 for new clients.
- For requests received after July 1, the fee is $200.
If the requested hotels have posted their own festive booking policies, which may include black out days for check-in/out or minimum stay requirements, an additional $150 will be added to our booking fee to cover the additional time and resources required to navigate the challenges of making a reservation during this season.